POLICY 05 • REFUNDS

Refund & Returns Policy

Cancellations, inspection periods, and when returns are — and aren't — accepted.

POLICY 05

Refund & Returns Policy

Last Updated: [Insert Date]

Because shipping containers are large, heavy, and difficult to return, we have specific policies for refunds and returns.

Before Delivery: Cancellations

You may cancel your order before delivery for a full refund of any amounts paid, provided the container has not yet been dispatched. To cancel, contact us immediately at [phone/email]. Once a container is dispatched for delivery, cancellation is subject to the delivery and return terms below.

After Delivery: Inspection Period

You have [X] business days after delivery to inspect your container. If you believe the container does not match the grade or condition represented in your quote, you must notify us in writing within that period.

Condition and Grade

Used containers are sold by grade (IICL, Cargo Worthy, Wind & Watertight). Cosmetic wear — including rust, dents, scratches, and paint fading — is normal and expected in used containers and is not grounds for a return or refund. Grade definitions are provided on our website and in your quote.

Returns

Returns are accepted only in the following circumstances:

  • The container delivered does not match the size, grade, or specifications in your written quote
  • The container is not wind and watertight when a WWT or higher grade was purchased
  • The container is structurally defective in a way that was not disclosed

Returns are not accepted for:

  • Cosmetic wear on used containers
  • Buyer's remorse or change of mind
  • Damage caused by buyer after delivery
  • Containers that have been modified, altered, or used after delivery

Return Process

To request a return:

  1. Notify us in writing within [X] business days of delivery
  2. Provide your order number, photos of the container, and a description of the issue
  3. We will review and respond within [X] business days

If a return is approved, we will arrange pickup of the container. The container must be in the same condition as delivered.

Refunds

Approved refunds will be issued to the original payment method within [X] business days of us receiving the returned container. Refund amounts will be determined based on the nature of the issue. In cases where the container does not match the quoted specifications, we will refund the full purchase price.

Return Shipping

If the return is due to our error (wrong container, incorrect grade, undisclosed defect), we will cover return shipping costs. If the return is approved for other reasons, return shipping costs will be deducted from your refund.

Chargebacks

Please contact us directly before initiating a chargeback. We are committed to resolving issues fairly.

Contact

For return or refund questions, contact us at [email/phone].